Agency Staff Orientation – It Matters!
    05/13/2020

    Under normal circumstances, maintaining appropriate nursing staff levels to deliver quality resident care is a daily struggle. Add in severe weather, flu outbreak or a pandemic and the scales are tipped. Traditionally, senior living healthcare communities shy away from utilizing agency nursing staff due to high cost and the disruption of consistent providers for their residents. However, there are times when contracted nursing staff may be required to meet the needs of the residents.

    Keep in mind the following best risk management practices when utilizing agency staff:

    1. Establish a written and signed contract executed between the community and the agency covering the community’s performance expectations, including employment criteria and acceptance of the agency staff’s agreement prior to their tour of duty.
    2. Utilize employment agencies that agree to provide the following information (written or copies) prior to the agency staff’s employment:
      1. Criminal background check
      2. Completed reference check
      3. Communicable disease and health status to ensure the individual is physically able to perform duties
      4. Verification of state licensure, certification, and/or registration status
      5. Proof of completion of state and federally mandated continuing education hours
    3. Establish a general agreement listing the community’s expectations, rules, regulations, overall job responsibilities, payable hours, methods to sign in, call-off duty, and sign off duty, including timesheet completion which is read and signed by agency staff as part of the initial orientation.
    4. Implement an orientation checklist for agency licensed nurses and nursing assistants to complete prior to working independently.
    5. Establish a system(s) to provide ongoing support and/or resources for agency staff access in areas that may not be covered in orientation (e.g., quick reference materials, agency manuals, policy and procedure manuals that are readily available, task lists or checklists for day-to-day management, and access to on-call staff or house supervisor).

    Ideally, senior living healthcare communities desire to maintain appropriate staffing levels with their own qualified staff but it may become necessary to depend on agency staff to assist in meeting their needs. If this occurs, place yourself in the best position for delivery of resident care by appropriate professionals by implementing the above best risk management practices for agency use. These best practices and sample orientation documents can be found on the AssuredPartners Senior Living Risk Management portal or from the AssuredPartners Senior Living team.

    09/30/2020
    Senior M&A Attorneys Bring Expertise to National Broker LAKE MARY, FL – September 30, 2020 – AssuredPartners, Inc. is proud to announce that Nick Tuliebitz, Esq. and Darlyn Heckman, Esq. will lead the M&A Insurance practice for AssuredPartners in North America, expanding...
    Read

    09/28/2020
    LAKE MARY, FL – September 21, 2020 – AssuredPartners Inc is pleased to announce the acquisition of Red Insure Limited and Everest Risk Management Limited. The transaction is subject to customary approval by the Financial Conduct Authority and the deal terms have not been disclosed. Co-founded by Neil...
    Read

    09/23/2020
    LAKE MARY, FL – September 23, 2020 – AssuredPartners, Inc. of Lake Mary, FL is pleased to announce that it has entered into a definitive agreement with People’s United Bank, N.A, a subsidiary of People's United Financial, Inc. (NASDAQ: PBCT), to acquire People’s United Insurance...
    Read

    09/09/2020
    LAKE MARY, FL – September 9, 2020 – AssuredPartners, Inc. today announced the settlement of two lawsuits currently pending in Delaware between one of its affiliates, AssuredPartners of Virginia, LLC, and two former employees, Patrick Sheehan and Mark Sheehan. All parties deny the allegations raised...
    Read

    08/27/2020
    Allyson Olver accepts promotion to become Senior Vice President - National Personal Lines Practice Leader LAKE MARY, FL – August 27, 2020 – AssuredPartners, Inc. is proud to announce that Allyson Olver will assume the role of Senior Vice President and National Leader for Personal Lines Practice for...
    Read

    08/24/2020
    Seattle based Lawyers Professional Liability Broker Joins National Team LAKE MARY, FL – August 24, 2020 – AssuredPartners, Inc. is pleased to announce the acquisition of Seattle, WA based Mainstreet Financial Services, Inc. The dedicated team of 11 professional liability experts currently report...
    Read

    08/20/2020
    Illinois based Surety Broker Joins National Team LAKE MARY, FL – August 20, 2020 – Marking the 25th acquisition in 2020 for AssuredPartners, Dohn & Maher Associates of Palatine, IL will join the national broker. The dedicated team of 7 surety and insurance specialists will remain under the...
    Read

    08/18/2020
    California based Insurance Team Joins National Broker LAKE MARY, FL – August 18, 2020 – AssuredPartners, Inc. is delighted to announce Hatter, Williams & Purdy Insurance Marketing, Inc. of Carlsbad, CA has joined AssuredPartners. The devoted team of 15 will remain under the operational leadership...
    Read

    08/13/2020
    Continued Expansion in California for National Broker LAKE MARY, FL – August 13, 2020 – AssuredPartners, Inc. is pleased to announce the acquisition of Wilson Paves & Associates Insurance Agency, Inc. of Bakersfield, CA. The talented team of 12 will be under the operational leadership of...
    Read

    07/15/2020
    LAKE MARY, FL – July 15, 2020 – AssuredPartners, Inc. is pleased to announce ENV Insurance Agency, LLC of Liverpool, NY has joined AssuredPartners. The dedicated team of 26 will remain under the operational leadership of Ed Vaughn and Terry Engels. The agency currently reports $7.5 million in...
    Read