Management of Resident Transportation Services
09/16/2019

The aging process may slow us down a bit, but it doesn’t stop our desire or our need to remain a part of our communities and the world around us.  Aging adults still enjoy shopping, need to attend appointments, and travel to various attractions and activities away from their senior living or skilled nursing facility.  In 2010, the CDC conducted a National Survey of Residential Care Facilities and found that only 4% of residents continued to drive.  With so many residents being unable to drive themselves where they want to go, transportation services provided by the resident’s care facility is important, especially for the resident’s quality of life.  

Residents requiring emergent medical attention should be transferred via ambulance service.  Operators of ambulance services (EMS) must follow strict guidelines to maintain the safety of residents during transfer to medical providers. These requirements are outlined in a publication provided by the National Highway Traffic Safety Administration’s guide for interfacility patient transfer.  Thorough assessment of your EMS provider’s liability insurance certificates and ensuring their compliance with the regulations governing their operations is crucial to ensuring the safety of your residents during transport.

Many communities provide their residents with non-emergent transportation services using their own vehicles and employees. In doing so, these communities assume a number of risks while providing this valuable service to their residents.  State and Federal standards require certain practices and policies to be adhered to in order to provide this service in a safe manner.  For example, transport vehicles must be equipped with lifesaving equipment and communication devices and requires specific staffing of the vehicle.  Not complying with these requirements can result in citations and fines.

In addition to compliance concerns, the community must be aware of the liability exposures they face while providing transportation services.  Therefore, it is crucial to ensure the following:

  • Each employee who will be operating the transport vehicle is properly trained and has undergone a thorough motor vehicle record review by the community’s auto insurance carrier
  • Other staff who will be present during the transport must be trained in wheelchair transportation, CPR, and be able to assist those with special needs
  • The vehicle itself must also be regularly and meticulously inspected and maintained
  • The vehicle must be ADA-compliant, able to accommodate wheelchairs, registered and adequately insured

To ensure your community’s transportation services are properly insured and meet with applicable state and federal requirements, please contact the AssuredPartners Senior Living team.
 

Latest Blogs

By Cathy Knopf, 10/31/2019
Since 2016, health departments are reporting over 6,000 cases of Legionnaires disease per year. This disease is a serious type of pneumonia, with one in ten persons dying with this infection. Inhalation of small droplets of water containing the Legionella bacteria causes Legionnaires Disease. Legionella bacteria...
Read

By Brian Lindahl, 10/09/2019
It’s Fire Prevention Week, which means it is time to educate and learn the small, but crucial, actions that can keep you and the others around you safe. The theme for this year is, “Not Every Hero Wears a Cape. Plan and Practice Your Escape!” Many people are unaware of the lack of time they have...
Read

By Kristy Dickens, 09/30/2019
Arbitration is a process that has been used effectively across many different industries since the New York Arbitration Act of 1920 and the Federal Arbitration Act of 1925 were passed. This is not surprising when you consider the benefits of resolving disputes via arbitration versus litigation. Benefits to...
Read

By Peggy Morrison, Kristy Dickens, 09/16/2019
The aging process may slow us down a bit, but it doesn’t stop our desire or our need to remain a part of our communities and the world around us. Aging adults still enjoy shopping, need to attend appointments, and travel to various attractions and activities away from their senior living or skilled nursing...
Read

By Brian Lindahl, 09/09/2019
As an insurance and risk management partner to hundreds of assisted living communities across the country, we would like to extend a “Thank You” to our assisted living clients for providing care and services to those in need. In appreciation of all that you and your team members do, we join you in...
Read

By Brian Lindahl, 09/04/2019
Reflecting on last year’s hurricane season, some communities are still struggling to implement an effective plan. Whether you have a plan in place or need to finish it, it’s a good idea to keep the disaster planning conversation open. The Disaster Preparedness Guideline focuses on safeguarding human...
Read

By Peggy Morrison, Kristy Dickens, 08/21/2019
As America continues to age, the number of people residing in nursing homes and assisted living communities is expected to increase. Abuse and neglect continues to be an issue for our frail and vulnerable elderly population in senior living communities. According to the National Ombudsman Reporting System (NORS)...
Read

By Cathy Knopf, 08/14/2019
Many Senior Living Operators elect to use arbitration agreements. The previous ban of using pre-dispute binding arbitration agreements has recently been lifted for long-term care facilities. All Senior Living Operators should be informed on: The benefits of mediation and arbitration The content and location...
Read

By Ashley Johnson, 08/07/2019
Should I report this incident to my insurance carrier? Before asking this question, it is important to understand if your policy is written on an Occurrence form or a Claims Made form. Not sure what the difference is? In layman’s terms, the coverage trigger on an Occurrence form is tied to the date of the...
Read

By Lisa Salter, 07/30/2019
For many senior living centers, families entrust staff to transport their loved ones to and from appointments and activities. As such, it is imperative to recognize the importance of evaluating the driving history of each employee that represents your center while behind the wheel. One important aspect of a fleet...
Read