Case Study:

Assisted Living - Licensure Compliance Improvement

Quick Facts

Community Type: Nursing Home / Assisted Living

Number of Locations: 5

Resource: Clinical Risk Management

Valued Client Since: 2007

Challenge

Due to turnover with direct care staff and concern about upcoming Assisted Living licensure survey, this CCRC campus requested Risk Management Solutions (RMS) complete a mock survey to identify survey risk.           

Solution

During the mock survey, 10 possible citations – with 5 related to nursing care - were identified and the clinical team began consulting with center leadership and staff on mitigating potential citations that could negatively impact revenue and public perception.

Value

During the Department of Health Survey, the survey team identified only two citations, none which were identified during the mock survey. Due to the collaboration of center and RMS staff during the mock survey, the Department of Health survey team could not substantiate any concerns related to nursing care. Therefore, there was no negative financial impact or to public perception.