An AssuredPartners Property Claims Manager, with over 30+ years of claims experience, facilitated a call between the client and insurance carrier to discuss the engineer’s findings. The Property Claims Manager identified crucial errors in the management of the claim, along with the lack of supportive evidence in the engineer’s report to substantiate a defect allegation. The adjuster failed to send out a reservation of rights letter as soon as they thought there was a coverage issue. This caused a potential delay and a tough decision for the client as they needed to get the building repaired due to safety concerns. If they chose to fight the denial, the client would have to refrain from altering the building so an expert of their own could inspect it. The delay by not sending the reservation of rights letter put them in a tough spot.If the building would’ve collapsed, the client could possibly blame the carrier. Ultimately, our Property Claims Manager was able to convince the carrier that the trigger of the claim was the weather, thus making it a covered loss based on the terms and conditions of the policy.