Case Studies

Read how our services have positively impacted our clients.

Senior Living Industry Risk Management

AssuredPartners Senior Living Industry Risk Management
AssuredPartners Senior Living Industry Risk Management

Case Studies


Reversing Insurance Carrier Denial

An upper Midwest campus of a client’s Assisted Living community includes an attached, enclosed parking garage. The client identified weather-related property damage to th......


Immediate Jeopardy Abatement

The client reported to an AssuredPartners Senior Living Claims Representative, that they had experienced an allegation of employee sexual assault of a female resident. Th......


Experience Modification Factor Analysis

A large percentage of workers compensation experience modification factors are promulgated inaccurately. This can be caused by data entry errors, claims coded incorrectly or aggra......


COVID Exclusion Free Policy Form

A previous client recently moved their insurance program to a different broker that they knew personally. A few weeks prior to their renewal they had not seen any options......


Social Media Crisis Management

A senior living management company, their communities, along with a tenured and trusted employee, came under international scrutiny after a damaging social media post went viral. The......

Claims Management Process Streamlined

When the client experienced a record only event, prior to hiring AssuredPartners, this required at least 3 team members to discuss the event with the claims adjuster to determine ......


Assisted Living - Licensure Compliance Improvement

Due to turnover with direct care staff and concern about upcoming Assisted Living licensure survey, this CCRC campus requested Risk Management Solutions (RMS) complete a mock surv......


QAPI Makes Effective Change Possible

Recently, a 150-bed nursing home located in an urban area of a mid-size Midwestern city experienced multiple staff to resident abuse events. The nursing home hired an experienced ......


Property Advocacy Increases Claim Coverage

A Nursing Home client, in a southern state, sustained wind/hail damage to their roof from a large hail storm. The insurance carrier sent an Independent Adjuster to inspect the da......


Pre-Litigation Management

The Senior Living Claims Manager immediately responded to an email received from a not-for-profit CCRC community stating, “an unfortunate incident occurred the previous evening.” ......