Case Studies

Read how our services have positively impacted our clients.

Senior Living Industry Risk Management

Case Studies


Reversing Insurance Carrier Denial

An upper Midwest campus of a client’s Assisted Living community includes an attached, enclosed parking garage. The client identified weather-related property damage to th......


Immediate Jeopardy Abatement

The client reported to an AssuredPartners Senior Living Claims Representative, that they had experienced an allegation of employee sexual assault of a female resident. Th......


Experience Modification Factor Analysis

A large percentage of workers compensation experience modification factors are promulgated inaccurately. This can be caused by data entry errors, claims coded incorrectly or aggra......


COVID Exclusion Free Policy Form

A previous client recently moved their insurance program to a different broker that they knew personally. A few weeks prior to their renewal they had not seen any options......


Social Media Crisis Management

A senior living management company, their communities, along with a tenured and trusted employee, came under international scrutiny after a damaging social media post went viral. The......

Claims Management Process Streamlined

When the client experienced a record only event, prior to hiring AssuredPartners, this required at least 3 team members to discuss the event with the claims adjuster to determine ......


Assisted Living - Licensure Compliance Improvement

Due to turnover with direct care staff and concern about upcoming Assisted Living licensure survey, this CCRC campus requested Risk Management Solutions (RMS) complete a mock surv......


QAPI Makes Effective Change Possible

Recently, a 150-bed nursing home located in an urban area of a mid-size Midwestern city experienced multiple staff to resident abuse events. The nursing home hired an experienced ......


Property Advocacy Increases Claim Coverage

A Nursing Home client, in a southern state, sustained wind/hail damage to their roof from a large hail storm. The insurance carrier sent an Independent Adjuster to inspect the da......


Pre-Litigation Management

The Senior Living Claims Manager immediately responded to an email received from a not-for-profit CCRC community stating, “an unfortunate incident occurred the previous evening.” ......