senior living case studies

 

Case Studies

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Social Media Crisis Management

A senior living management company, their communities, along with a tenured and trusted employee, came under international scrutiny after a damaging social media post went viral. The employee's personal social me......

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Claims Management Process Streamlined

When the client experienced a record only event, prior to hiring AssuredPartners, this required at least 3 team members to discuss the event with the claims adjuster to determine course of action.   ......

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Assisted Living - Licensure Compliance Improvement

Due to turnover with direct care staff and concern about upcoming Assisted Living licensure survey, this CCRC campus requested Risk Management Solutions (RMS) complete a mock survey to identify survey risk. &n......

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QAPI Makes Effective Change Possible

Recently, a 150-bed nursing home located in an urban area of a mid-size Midwestern city experienced multiple staff to resident abuse events. The nursing home hired an experienced nurse aide with a clean backgr......

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Property Advocacy Increases Claim Coverage

A Nursing Home client, in a southern state, sustained wind/hail damage to their roof from a large hail storm. The insurance carrier sent an Independent Adjuster to inspect the damage. Their photos showed no v......

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Pre-Litigation Management

The Senior Living Claims Manager immediately responded to an email received from a not-for-profit CCRC community stating, “an unfortunate incident occurred the previous evening.” During the initial investigat......

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Claims Advocacy and Deductible Preservation

A multi-location nursing home company sustained roof damage, during Hurricane Sandy, at several locations. An Independent Adjuster, retained by the insurance carrier, could not determine if the damage was all......

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Regulatory Compliance Improvement

Due to turnover and self-identification of clinical operation gaps, a center requested Risk Management Solutions (RMS) complete a mock survey to identify survey risk.        ......

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