Senior Living | Specialty Services

Connect with our Senior Living Risk Solutions team to learn more about the following clinical risk management services.

Specialty Services


Mock Surveys

We partner with clients to evaluate clinical and environmental compliance with regulations that allow your facility to prepare with your staff and correct noted deficiencies before receiving an official evaluation from the state.  These tools have helped many of our clients avoid unnecessary fines, decreased reimbursement, and negative impact to the 5 Star system that can cause negative publicity.

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Quality Assurance Performance Improvement (QAPI)

Quality assurance performance improvement (QAPI) teams throughout the senior living industry have the responsibility of developing and enforcing practices that deliver the best overall quality of care for residents.  These standards must be centered around the individuals receiving care and must encompass safety, effectiveness, timeliness and efficiency, all of which have a direct impact on residents' physical, mental, psychosocial and spiritual wellbeing.

Implementing a sound QAPI program can also significantly affect the bottom line for senior living facilities.  Proper QA standards can help minimize incidents of medical error, clinical neglect and other conditions that may contribute to reductions in Medicaid and Medicare reimbursements for care and services rendered.

Our senior living consultants can assess your QAPI team's approach and work with them to improve their skills and knowledge and to enhance their level of experience during the course of a 2.5 day on-site training program.  The team will learn each step in the process from the initial phase to final documentation by operationalizing actual system shortcomings and solving problems together.  In addition, our consultants will assist your leadership team in developing the policy and program to be used in complying with regulations.

We provide a comprehensive report of findings and training needs to maximize QA ensuring the best possible care standards that are also cost effective.  Our methods will allow your organization to continue to monitor and evaluate the quality of resident care and services on an on-going basis, resulting in improved performance and reduced instances of non-payment by Medicaid and Medicare.

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Behavior/Dementia Unit Training

According to the National Standards for Mental Health Services, behavioral health programs should encompass individual rights and consumer participation in their own mental health care.  These concepts are the cornerstone of our behavior and dementia unit training program for senior living facilities.

We believe that achieving excellence in any behavioral health program begins with an in-depth review and assessment of current methods and practices, allowing for identification of specific areas where training and improvement are needed.  Our program is designed to resolve critical issues, enhance activities that improve residents' quality of life, and positively impact resident and staff safety.  Through implementing our training program, we've helped many clients decrease their re-hospitalization rate, increase staff retention and reduce injuries among residents and staff.

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Wound Consulting

If your facility is faced with challenges surrounding pressure ulcer prevention, our wound consulting program can help.  We'll provide certified wound consultants to ensure maximum wound healing progress and overall improved care for your clients while simultaneously reducing exposure to potential penalties and fines and avoiding the implications associated with the Inpatient Prospective Payment System final rules.

Our wound consulting program includes resident assessment mentoring, staff training and skill competency education all built on a foundation of established clinical standards.  We'll also introduce physician partnerships, help you develop policies and procedures, assist with equipment management planning and much more.  These elements help to establish a positive safety culture, which in turn brings about the improvements that many senior living care facilities are in need of.

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On-Site Assessments

Teaching senior living healthcare organizations to concentrate on prevention as well as take appropriate reactive measures for unanticipated adverse events is our primary goal.

Our on-site risk management assessments engage an enterprise risk management approach utilizing a blend of documentation and clinical observation of both staff action and resident or client responses for all types of care.

During this process, we identify areas of concern and prioritize them.  These observations enable us to develop recommendations that proactively reduce ongoing risks and improve policies regarding adverse event response, mitigation and monitoring activities. 

Our on-site risk management assessment approach has helped many of our clients effectively manage their exposure to risk and their overall financial picture.

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Clinical Leadership Mentoring

One of the most common challenges facing senior living facilities today is leadership retention.  To address this challenge, our specialists have developed a clinical leadership mentoring program that assesses your trainees' knowledge and skill level compared to the targeted skills necessary to be a successful leader.  The results of our comprehensive assessment determine the leadership training path, identifying the educational needs that are necessary to strengthen clinician capabilities and other core leadership competencies.

Our clinical leadership mentoring program has aided many of our clients in educating their leaders allowing them to successfully fulfill their leadership roles and increasing overall job satisfaction and leadership retention.  We'll work with you to build a custom program around your staffing needs and your budget.

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Emergency Preparedness

Our on-site emergency preparedness consulting service is available to help your facility build and implement business continuity plan that uses an "all hazards" approach.

To address all essential functions outlined by standards and regulations, and to ensure that your organization's specific needs are met if and when your disaster recovery plan is implemented, our emergency preparedness methodology invokes four major tenants:  Mitigation, Preparedness, Response and Recovery. 

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Quick Response for Adverse Events

An "adverse event" generally refers to a resident injury resulting from medical management rather than from the underlying condition itself.  Such events can often lead to further complications including infections, resulting disabilities or prolonged hospitalization.

While risk management and prevention are key in minimizing the potential for such an injury, the ability to respond quickly after and adverse event has occurred is crucial for senior living care facilities.  Our quick response program is designed to provide the support needed in these unfortunate situations.  You can count on our team to assist with the initial response and incident investigation as well as provide a support plan to your leadership team.  We work with you to improve event management outcomes and minimize the potential severity and associated negative  attention.

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