Consolidated Billing Improves Employee Communications

Challenge

Group manually administered the benefit program and employee communications were nil.  As a result, HR spent a lot of time administering the benefits and had difficulty delivering a clear & consistent message to their employees about the coverage their benefit program provides.  Having multiple bills from several carriers created a lot of time-consuming tasks for the benefits department as well.  Lastly, because of a union contract, we were not able to obtain the BOR for the medical lines for 2 locations, which initially prevented us from providing the consolidated/reconciled billing the group desired.

Solution

We utilized several of our programs and resources to rectify the frustrations and problems in different aspects of the group’s benefits plan. We installed BSwift as the online benefit administrative system, engaged our marketing department to help with employee communications, employed the call-in center to handle employee concerns/issues and worked internally with the our benefits administration team to provide the group with consolidated/reconciled billing.

Results

The group's HR department now enjoys an automated benefit administrative system that they can go to for any questions or concerns about their employee benefit program.  Having a single point of contact reduces their time and efforts with any issues they have.  Employees are given a consistent message when it comes to their coverage, improving their perception of the benefit program. Having the call-in center to answer and handle any issues employees have in a timely fashion improved employees’ perception and overall satisfaction of their benefits plan.