Open enrollment (OE) can be a stressful and exhausting time for most HR departments and even employees. This period, which normally lasts about two to four weeks, is generally known to be a strain on HR staff due to the workload required to execute OE strategies, the volume of calls and questions, and attention to detail required to make sure all the data collected is accurate and sent timely.
Organizations should plan early and ensure they have the proper resources in place to accommodate the workload and empower the HR team and the employees.
Setting expectations and vision are paramount to the overall success of an open enrollment. Its important to meet often and early to plan necessary logistics and put workflows in place to avoid staff burnout during this hectic time.
Strategy
Communication & Education
Meet your team members where they are, it will go a long way! Technological and broker resources can help your organization communicate and educate succinctly, without having to increase HR staff.
Virtual Assistance
Lastly, hang in there! It takes a village. Recognize your HR staff, be creative with motivators, and have a little fun! It’s a hectic time and taking the time to show a little TLC for those that are working diligently on such a large project will keep them engaged.
Don’t be afraid to ask for help. Having sources to collect supporting documents, ensure beneficiary designations are updated, and the data is accurate is a huge lift. Engage your broker often for this support, they should be on this strategic and logistical journey with you! They can also provide personnel to support the extra work, best practices, technological resources, and communication tools to support your organization.
Reach out to AssuredPartners Employee Benefits today to discover everything we have to offer.
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